Warranty

PurjFam products come with a lifetime limited warranty.

The warranty covers verifiable defects in materials and workmanship. Packaging and mechanical components which are subject to normal wear and tear are excluded. Cosmetic damage when the product is dropped, and or is struck by another object is not covered by the lifetime warranty. Furthermore, the warranty does not cover failure or damage caused by improper use, use which does not comply with the product specifications, negligence, tampering, failure to observe warnings outlined in the product manual, accident or abnormal operating conditions, nor consequential costs of any sort.

Normal use constitutes:

• Unlimited hand assembly and disassembly of the POD components for smoking, cleaning and cleaning.
• Operating temperatures if 20 to 60 deg C

POD is NOT dishwasher safe. The dishwashing detergent will dissolve the anodized coating that protects the raw aluminum underneath. This results in obvious staining marks and loss of color.

Prolonged UV exposure or high temperatures will cause the anodized color to fade over time. Fading is not covered by warranty. There is no know viable surface treatment that will protect the anodized layer from fading in the UV light or prolonged heat exposure (60 deg C or higher).

Failure to observe the rules and warnings outlined in the product manual will void the warranty. This warranty is offered in good faith and PurjFam expects customers seeking warranty service act in kind. PurjFam reserves the right to request evidence of failure prior to offering warranty service. PurjFam reserves the right to ask the customer return their product for repair when appropriate, and will only replace product without return at their discretion. For verified defects, PurjFam will cover shipping costs both to and from PurjFam for repair. If PurjFam is unable to find an issue with the returned item, PurjFam may request the customer pay for return shipping. Please use the “Get In Touch” button on our Contact page to request warranty service.

Repairs

PurjFam will provide repair services for its products as long as it is able to do so; this will only be limited by availability of parts and materials. PurjFam will require that the customer provide the extent of the damage and heed the recommendation of PurjFam with regards to whether repair is possible. If repair is not possible, PurjFam will recommend the customer purchase a replacement, if they wish. PurjFam will do its best to provide an accurate estimate of repair cost prior to the customer sending in their product for repair. The customer will pay for shipping to and from PurjFam and PurjFam will only ship upon receipt of payment. PurjFam will provide a lifetime warranty on the repair work. Please use the “Get In Touch” button on our Contact page to request repair service.